For particularly poor reviews, repetitions can follow up with these customers and protect against potential churn. They could highlight specific pain points and craft personalized responses geared to specific problems. This makes your client service team look more invested in your customers' goals, which leads to fewer negative reviews and enhanced customer retention.
Check out our listing of the best product review sites for B2B and B2C businesses.
Keep in mind that every industry has niche websites, too. For instance, those in the restaurant industry may wish to be on UrbanSpoon or even OpenTable. This blog post will not get into websites that are specific to a single business, but it will offer review websites that apply to companies in almost any business.