Description
Whether or not your SEO service has received negative customer reviews, responding to them is an effective way to increase your ranking in search results. While a majority of customers are likely to delete negative reviews, the most effective responses are honest and straightforward. While apologizing is important, you shouldn't blame the reviewer for making a mistake or feeling frustrated, and instead, offer a solution. Whenever possible, respond to the customer offline and tell them that you have resolved the problem.
In addition to reviewing reviews, a company should also respond to feedback in a timely manner. An honest response to complaints is more likely to convince potential clients that your SEO service is a good option. Moreover, if you respond quickly to a customer's complaint, 95% of the unhappy people will return. That's good news, because it doesn't hurt your reputation or make them less likely to shop elsewhere.
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